TRAINING OUTLOOK Geneva, Vaud, Valais, Neuchatel, Fribourg, Zurich

The goals of this course on Outlook and the internet are:

• To adapt Outlook to your work to save time and improve self-organisation.
• To optimise email management.
• To become proficient in sending and receiving attachments.
• To manage your contacts, tasks and calendar.
• To share collective resources.
• To surf on the internet

Participants
Open to everyone.

Programme

Product presentation

• The window and new features of Outlook
• Presentation of the work area

Configuring Outlook options

• Customising the message display.
• Messaging options.
• Practical exercises
• Navigation in Outlook 2010.

Administering email sending

• Composing and formatting basic messages.
• Entering auto-complete addresses.
• Defining message options.
• Using signatures.
• The Options button.
• Adding an attachment, item or object.

Administering email receipt

• The inbox symbols.
• Reading messages: snapshot / reading pane.
• Classification by sender.
• Unread messages display.
• Replying to and forwarding messages.
• Printing messages.
• Practical exercises
• Sending messages with voting buttons, read receipt and attachments.

Managing your inbox

• Instant search.
• Creating folders (Folders tab).
• Using task indicators and colour codes.
• Sorting by categories.
• Copying, moving, archiving and deleting messages.

Advanced email options

• Out of office assistant with targeted messages.
• Tidying up the mailbox.
• “QuickSteps”.
• Practical exercises
• Searching, creating folders, and setting a rule after the activation of the out of office assistant.

Managing the calendar

• Customising the calendar display.
• Creating non-recurring and recurring appointments.
• Searching for items.
• Practical exercises
• Organising a meeting; checking the availability of participants.

Managing contacts/tasks/notes

• Creating and managing contacts.
• Creating and assigning a task.
• Practical exercises
• Creating a task, a new contact and mailing lists; creating and customising a note.

MS INTERNET EXPLORER

• Internet history and activity
• Search engines
• Advanced searches
• Favourites
• History
• Changing the start page

Course requirements

Windows basics.

Practical exercises

This course on Outlook, which is based on realistic simulation exercises and a comparison of different practices, will equip participants with techniques that can be used directly.

Course diploma / certificate

A certificate is obtained at the conclusion of the Outlook course.

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