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Management and Leadership: at a crossroads

Management and Leadership: at a crossroads

Why Current Models Are Showing Their Limits

As companies emerge—albeit unevenly—from years of turbulence—pandemic, inflation, supply chain disruptions, and digital transitions—a deeper challenge is taking shape: that of management.
Traditional categories—leader, manager, executive—seem increasingly ill-suited to today’s challenges. Behind the proliferation of discourse on “agility,” “well-being at work,” or “inspirational leadership,” a fundamental question is emerging: what if it’s the structures of power themselves, more than individuals, that need rethinking?

 

Leadership or Collective Coordination?

The 20th century produced a managerial imaginary centered on the figure of the leader: charismatic, visionary, a driver of transformation. This model remains prominent in professional literature, HR seminars, and MBA programs.

But in a world now marked by permanent uncertainty and systemic complexity, this paradigm is showing its limits.

Researchers like Henry Mintzberg and Frédéric Laloux advocate for a different approach: distributed leadership, where organizational performance depends less on one individual and more on the collective’s ability to self-organize, make decisions, and learn.
This implies a cultural shift—from management based on control to a logic of trust and subsidiarity.

 

Managerial Malaise: A systemic symptom

Studies keep pointing to the same issues: increased burnout among executives, silent resignations, and a crisis of meaning among middle managers.

They are expected to be strategists, coaches, team cohesion guarantors, and performance drivers—all at once. This role overload reflects less a lack of competence than a structural imbalance.

Management becomes a space of tension, where short-term economic objectives clash with human, ethical, and environmental expectations.

 

Rethinking Managerial Functions: an organizational urgency

Many organizations are trying to adapt their practices: holacracy, “teal” models, co-development, team coaching, collective intelligence… These attempts reveal one thing: the need to explore new configurations of power, authority, and decision-making.

But this is not just a technical adjustment. It’s deep work, involving cultural choices, political trade-offs, and often a change in posture from the leadership itself.

 

What Now?

The transformation of management will not come through a new miracle method or a proliferation of “soft skills” trainings. It requires a reflective, collective, and iterative effort on what it means today to “lead,” “coordinate,” and “mobilize.”
It’s time to ask the real questions:

  • What constitutes legitimate power in an organization?
  • What space is there for voice, disagreement, and initiative?
  • How can responsibility be redefined without being diluted?

 

Want to go deeper?

Some institutions—research centers, practitioner collectives, training organizations—support this kind of reflection without imposing a specific model. For instance, Swissnova offers spaces for discussion and experimentation around new forms of management. Their approach is less prescriptive and more participative, favoring questions over ready-made answers.

This article is part of a series of reflections on the evolution of contemporary management. Its goal is not to promote a single model, but to open avenues for thought, based on the tensions observed in current practices.

MSDs: A Health (and Performance) Challenge Too Often Underestimated

MSDs: A Health (and Performance) Challenge Too Often Underestimated

In Switzerland, as in other European countries, MSDs (musculoskeletal disorders) are the leading cause of occupational illness..
Back, shoulders, wrists, neck — certain pains can become a lasting part of the workday, affect performance, and lead to fatigue, absenteeism, or even long-term incapacity.

The causes? Repetitive movements, poor posture, constant pressure, and poorly adapted workstations that fail to support the body’s overall balance.

 

Why is this a critical issue for HR?

Because poorly addressed MSDs are costly:

  • repeated absenteeism,
  • replacement time,
  • moral wear and tear and a sense of injustice.

But also because they often carry an invisible load: organizational stress, cognitive overload, and inattentive management that overlooks early warning signs. Yet, a few targeted adjustments can often prevent these risks in a sustainable way.

 

Concrete levers to activate within the organization

It is possible (and necessary) to co-build an integrated prevention approach through:

  • Ergonomic analysis of workstations.
  • Training in proper movements and posture.
  • Regular assessments of risky behaviors.
  • A culture of shared vigilance among HR, managers, and employees.

At pioneering companies, MSD prevention is embedded in a broader Quality of Work Life (QWL) and Quality of Work and Working Conditions (QWLC) strategy.

 

Training: a foundation for behavioral change

Training in MSD prevention helps to:

  • Raise awareness of risk factors,
  • Change ingrained yet ineffective behaviors,
  • Sustain long-term performance while protecting health.

These training sessions combine theory, real-life field situations, physical exercises, and targeted microlearning modules. They are designed for everyone: physical jobs, screen-based roles, logistics, office staff, and managers, etc.,s.

 

And now… who takes care of the body at work?

At a time when ecological transition, CSR, and responsible performance are top priorities, why is the question of the body at work still so overlooked?
How can we integrate physical and mental prevention efforts?
And above all: who leads these internal health transitions within organizations? HR, QHSE, senior management — or all of them together?

These are fundamental questions for establishing a sustainable approach to well-being and performance.

Feedback in the Workplace: Establishing a sustainable and engaging Culture

Feedback in the Workplace: Establishing a sustainable and engaging Culture

Beyond the traditional annual evaluation, feedback is now recognized as a key tool for development, motivation, and agility. Yet, it remains insufficiently integrated into day-to-day managerial practices.

According to Gallup (2019), employees who receive regular and constructive feedback are 3.6 times more engaged than others. Conversely, the absence of concrete feedback can lead to confusion, frustration, loss of trust — and ultimately, disengagement.

 

Why is this relational dimension a strategic issue?

Because feedback is not just an individual reflex. It is an integral part of collective dynamics, a team’s ability to adjust quickly, and a culture of continuous improvement.

A well-formulated feedback supports three essential dimensions:

  • Learning: drawing clear lessons from one’s actions,
  • Motivation: feeling recognized in one’s role,
  • Agility: quickly adjusting attitude, communication, and organization.

But without clear intent, a method, or structure, feedback can become clumsy or even harmful — hence the need for vigilance.

 

Establishing a sustainable feedback culture

Several structured approaches exist to professionalize feedback practices:

  • The SBI model (Situation, Behavior, Impact),
  • The DESC method (Describe, Express, Specify, Conclude) for managing tensions,
  • 360° feedback to create a virtuous circle of reciprocal listening.

Scheduling feedback rituals (weekly, post-project, etc.), clarifying mutual expectations, and developing active listening: all are simple levers to deploy, provided they are based on the right mindset.

 

Training as an Anchor Point

Implementing a true feedback culture requires time and consistency. But also, at certain key moments, structured training and alignment sessions that allow:

  • Acquiring a common language around feedback,
  • Practicing managerial postures in various contexts (success / error / tension),
  • Identifying individual or cultural barriers to regular feedback.

Well-designed training acts as a catalyst for collective evolution, provided it is followed by real implementation.

 

And now… Can feedback really be natural?

Is it possible, in some teams, to spontaneously foster a feedback culture without it feeling artificial or top-down?

Should the practice be standardized, or should the desire emerge naturally?

And above all: how can we learn to give feedback that is free of judgment, yet not complacent?

These are questions every organization — including HR and managers — should ask, to professionalize an act too often perceived as “intuitive.”

 

References:
London, M. & Smither, J.W. (2002). Feedback orientation, feedback culture, and the performance management process, Human Resource Management Review

Gallup (2019). State of the Global Workplace

 

Conflict management training: an underestimated lever in the workplace

Conflict management training: an underestimated lever in the workplace

As work speeds accelerate, profiles diversify within organizations, and intergenerational expectations grow increasingly distinct, tensions within teams have become nearly unavoidable.

In Switzerland and beyond, HR teams report a growing wave of interpersonal conflict in organizations, clearly impacting morale, engagement, and productivity.

According to CPP Global (2008), 85% of employees have already experienced conflict at work; one in three faces it regularly. Still, few employees are truly equipped to recognize, understand, and defuse these complex situations.

 

Why is this a critical issue?

Because unmanaged conflicts lead to concrete consequences: demotivation, stress, withdrawal, high turnover, and operational inefficiency.

Often, these tensions are handled informally—or not at all—until they escalate. Yet conflict is not always destructive: when properly addressed, it can become a source of transformation, clarification, or innovation.

As highlighted by De Dreu & Gelfand (2008), conflicts might destabilize short-term team dynamics but also offer a valuable opportunity to redefine roles, reopen communication, or reevaluate practices.

 

Establishing a culture of active regulation

Companies looking to professionalize internal conflict management can activate several levers:

  • Define a clear framework for team dialogue

  • Rely on internal or external mediators

  • Implement transparent feedback rituals

  • Experiment with tools such as the Thomas-Kilmann model, Nonviolent Communication (NVC), or dialogue circles

The goal is not to eliminate disagreement—which would be unrealistic—but to develop a collective capacity to navigate it and emerge stronger.

 

Training as a foundation, not a magic fix

Skill-building in relational dynamics is essential. But training doesn’t mean resolving everything. It should instead:

  • Provide keys to understanding value, method, or role-based conflicts

  • Introduce emotional regulation and cooperative behaviors

  • Build a shared language to support daily mediation

These trainings address both managers and teams, and can be part of a broader HR-led vision of workplace climate regulation.

 

So…what role will each person play in tension prevention?

As work environments become more hybrid, multicultural, and uncertain, conflict management can no longer be a niche topic for a select few.

But then, who should remain alert? Who takes initiative? How far can a team self-regulate?

These questions encourage organizations to redefine shared responsibilities—among HR, managers, employees, and internal mediation bodies.

Maybe it’s time to collectively rethink the space of disagreement within workplace culture?

 

References:

De Dreu, C. K. W. & Gelfand, M. J. (2008). Conflict in the Workplace: Sources, Functions, and Dynamics across Multiple Levels of Analysis. Annual Review of Psychology

CPP Global (2008). Workplace Conflict and How Businesses Can Harness It to Thrive

Rosenberg, M. (1999). Nonviolent Communication, PuddleDancer Press

Knowledge Transfer: A Strategic Challenge in the Wake of the Baby Boomers’ Retirement

Knowledge Transfer: A Strategic Challenge in the Wake of the Baby Boomers’ Retirement

As the workforce ages, the world of work is undergoing an unprecedented transformation. In Switzerland—as in the rest of Europe—this shift is particularly significant: by 2030, more than a quarter of workers will be over 55 (OECD, 2022).

The retirement of the baby boomers—i.e. those born between 1946 and 1964—is expected to result in a massive loss of expertise, operational know-how, and organizational memory. According to the Swiss Federal Statistical Office (FSO), this demographic wave may lead to the simultaneous exit of hundreds of thousands of experienced employees.

Yet in most companies, there are few—if any—structured systems in place to ensure effective transmission of critical knowledge. It’s a concerning reality for any HR professional managing strategic skills.

 

Why is this transition a critical challenge?

Most of the knowledge mobilized daily within companies is tacit—it escapes manuals, job descriptions, or procedural documents. It includes gestures, practical nuances, learned reflexes, and weak signals detected over years of experience.

According to Nonaka & Takeuchi (1995), these tacit forms of knowledge may represent up to 90% of actual on-the-job know-how. The unprepared departure of these “silent pillars” directly threatens operational continuity and the transfer of essential professional expertise.

The departure of senior staff, without an anticipated process, creates a major and often irreversible loss. It is therefore essential to set up a true knowledge transfer plan as part of a larger skills management strategy to anticipate this transition proactively.

 

Implementing knowledge capitalization strategies

Several levers can be activated to meet this challenge: reverse mentoring, intergenerational coaching, structured debrief interviews, junior-senior pairings, and well-documented workflows. These practices contribute to the capitalization of knowledge and secure business-critical expertise over time.

But this type of system can only succeed if it’s considered holistically—as a long-term pillar of sustainable competence management, not just a one-off succession project. It requires tight collaboration between HR, operational managers, and key contributors.

 

Training as a transmission catalyst

Implementing a knowledge transfer plan also relies on dedicated pedagogical support. Targeted training helps:

  • identify which critical knowledge is at risk,
  • document and structure transmission materials,
  • and most importantly, train experts to effectively pass on their know-how.

Because transferring knowledge isn’t just “saying what you know”—it requires adapting your message, making experience tangible, and creating conditions for mutual learning.

Working on knowledge transfer through applied training makes the invisible visible—and secures strategic skills across your organization.

 

And now… Who holds responsibility for knowledge transfer?

As retirements accelerate and jobs continue to grow in complexity, the question of structured knowledge transfer becomes unavoidable.

But how do we determine what should—or should not—be transferred? Can we formalize everything? At what level?

Most importantly: who, within the organization, is responsible?

HR? Managers? Senior employees? Or does this call for a new, organizational governance of knowledge?

The debate is open.
And maybe now is the perfect time to reassess your company’s intangible value.

References:
OECD (2022), A Silver Economy to Drive Future Growth
Swiss Federal Statistical Office – Population & Labour Market Data
Nonaka, I. & Takeuchi, H. (1995). The Knowledge-Creating Company, Oxford University Press

 

 

The importance of feedback training in banks in the canton of Zurich

The importance of feedback training in banks in the canton of Zurich

Why is feedback essential in the Zurich banking sector?

In a constantly evolving banking environment, characterized by strict regulations, high customer expectations, and increased competition, the ability to give and receive feedback has become a key competency. In Zurich, which is Switzerland’s financial center, this skill is even more strategic. However, many Zurich banks do not yet have a true feedback culture. This is why training employees on this aspect is a key lever for improving both individual and collective performance.

 

The benefits of feedback training in Zurich banks

  1. Improved internal communication
    Well-formulated feedback promotes transparency and collaboration between teams. In Zurich banks, where decisions must be made quickly and accurately, fluid communication is a major asset.
  2. Increased employee engagement
    An environment where feedback is constructive and valued motivates employees. According to several studies, employees who regularly receive feedback are more engaged and productive.
  3. Development of leadership and soft skills
    Feedback is a powerful tool for personal and professional development. Managers who know how to give and receive feedback effectively become better leaders and inspire their teams.
  4. Improved customer service quality
    In a sector where customer experience is a differentiating factor, better internal communication enables offering a more fluid and personalized service to clients, particularly in a competitive market like Zurich.
  5. Strengthened compliance and risk management
    Feedback plays a crucial role in identifying and correcting errors before they become problematic. In a Zurich banking framework where regulation is strict, it is essential to promote a culture of rapid and effective feedback.

 

What types of training to establish a feedback culture in Zurich banks?

Zurich banks can implement different types of training to improve feedback practices:

  • Practical workshops on constructive feedback: Learning to give clear, precise, and non-confrontational feedback.
  • Manager training: Awareness of continuous feedback methods to strengthen team cohesion and motivation.
  • Individual coaching: Supporting employees to develop their ability to receive and integrate feedback.
  • Use of digital tools: Adoption of real-time feedback platforms to modernize performance management.

 

Conclusion

Investing in feedback training is a strategic choice for Zurich banks wishing to improve their internal communication, strengthen employee engagement, and optimize their service quality. By promoting a culture of constructive feedback, they position themselves as attractive employers and strengthen their competitiveness in an evolving market.

 

Would you like to implement feedback training in your bank in Zurich?

Swissnova offers customized programs adapted to the needs of the Zurich banking sector. Contact us to learn more!

 

 

The Importance of Feedback Training for Businesses in Zurich

The Importance of Feedback Training for Businesses in Zurich

In a constantly evolving professional environment, the ability to give and receive feedback is essential for improving performance, collaboration, and employee well-being. In Zurich, Switzerland’s economic hub, companies across all industries are increasingly recognizing the value of feedback training to optimize their leadership culture and organizational efficiency.

 

Why is feedback essential in the workplace?

 

Constructive feedback helps employees and managers better understand their strengths and areas for improvement. It fosters open communication, reduces misunderstandings, and increases team engagement. A well-integrated feedback culture in a Zurich-based company can lead to higher productivity, better talent retention, and a healthier work environment.

 

Specific challenges of feedback in Switzerland and Zurich

 

In Switzerland, and particularly in Zurich, where many businesses operate in a multicultural environment, effective communication is a significant challenge. Different cultural sensitivities influence how feedback is perceived and accepted. Proper training helps employees structure their feedback clearly and respectfully while considering cultural nuances.

 

How does SwissNova support Zurich businesses?

 

At SwissNova, we offer tailored training programs designed for Zurich-based companies. Our modules cover key aspects such as:

  • Structuring constructive and motivating feedback
  • Learning how to receive feedback without stress
  • Managing feedback in a multicultural environment
  • Integrating feedback into daily leadership practices

 

With our interactive and practical training sessions, Zurich businesses can transform feedback into a powerful tool for personal and professional development.

 

Investing in Feedback – A Strategic Choice

 

Embracing an effective feedback culture is no longer optional; it is a necessity for any company looking to stay competitive in Zurich. Contact SwissNova today to explore our customized solutions and enhance communication skills within your organization: www.swissnova.swiss.

 

Artificial Intelligence Training in Bern

Artificial Intelligence Training in Bern

The digital revolution is transforming businesses at an unprecedented pace, with artificial intelligence (AI) at the heart of this change. In the canton of Bern, Swissnova offers training programs tailored to help businesses and professionals leverage this powerful technology.

 

Why Train in Artificial Intelligence in Bern?

The canton of Bern, known for its economic dynamism and innovative ecosystem, is an ideal place to develop your artificial intelligence skills. Whether you’re an SME, a multinational, or a professional looking to evolve, AI offers unparalleled opportunities to:

  • Automate processes: Gain efficiency through intelligent automation.
  • Improve decision-making: Leverage data to strategically guide your business.
  • Innovate: Create new products and services using AI.

 

Swissnova’s AI Training: Customized Support

Swissnova, specialist in business-adapted training, offers unique artificial intelligence programs. These expert-designed courses combine theory and practice to ensure rapid application of acquired skills.

 

Our AI Training Areas

  1. AI Introduction: Understand fundamental concepts of artificial intelligence and its practical applications.
  2. Machine Learning: Master the basics of machine learning to analyze and predict trends.
  3. Data Science: Leverage data to create added value for your company.
  4. Industry-Specific AI: Customized training for sectors such as finance, healthcare, or manufacturing.

 

Why Choose Swissnova?

  • Personalized approach: We adapt our content to your specific needs.
  • Experienced experts: Our trainers are professionals with hands-on AI implementation experience.
  • Local network: We collaborate with Bernese companies and organizations to offer relevant, targeted training.

 

AI’s Impact on Businesses in Bern

Bern’s businesses have already begun integrating AI into their daily operations. Sectors like logistics, healthcare, and public administration use AI to optimize their processes. By training with Swissnova, you’ll join the innovation leaders in your field.

 
How to Register for Our Training

Swissnova offers flexible training options, available in-person in Bern or online. To discover our offerings and register, visit our dedicated page: AI Training in Bern.

 
Conclusion

Artificial intelligence isn’t a passing trend but an essential reality for modern businesses. With Swissnova, get trained in Bern and stay at the forefront of innovation. Together, let’s bring your digital ambitions to life!

Continuing Education Trends 2025: Focus on the Cantons of Zurich, Bern, and Basel

Continuing Education Trends 2025: Focus on the Cantons of Zurich, Bern, and Basel

Continuing education remains a key element for professional development and competitiveness. The cantons of Zurich, Berne, and Basel, recognized as Switzerland’s economic and cultural centers, are setting new standards in the fields of management, leadership, and communication. Here are the main trends in continuing education for 2025 and how Swissnova can help you meet these challenges.

 

1. Management Training: Meeting Today’s and Tomorrow’s Challenges

In an ever-evolving business world, leaders must think strategically while acting with flexibility. In the cantons of Zurich, Berne, and Basel, the demand for practical management training, adapted to current challenges such as digitalization, change management, and team leadership, is growing strongly.

Swissnova: Practice-Oriented Management Training

Our management training provides the essential skills to succeed in a dynamic environment. Discover our offers at unternehmen.swissnova.swiss.

 

2. Leadership: Designing and Implementing Visions

The need for transformational leadership is increasing, particularly in global companies based in Zurich, Berne, and Basel. Leaders must develop visions, inspire their teams, and actively guide change.

Swissnova: Your Partner for Leadership Excellence

Our leadership programs help executives expand their skills and manage their teams effectively. Discover our leadership training at unternehmen.swissnova.swiss.

 

3. Communication Skills: The Key to Success

Effective communication is the foundation of any high-performing organization. In multicultural and dynamic environments like Zurich, Berne, and Basel, the ability to communicate clearly, persuasively, and with empathy is essential. Interpersonal skills such as active listening, conflict management, and intercultural competence are essential for successful internal and external communication.

Swissnova: Clear and Effective Communication

Our communication training strengthens your ability to convey clear messages and build strong relationships. Learn more at unternehmen.swissnova.swiss.

 

4. Connected Learning and Lifelong Education

The cantons of Zurich, Berne, and Basel actively promote lifelong learning to prepare professionals for future challenges. Training opportunities in management, leadership, and communication are becoming increasingly digital, allowing flexible integration into professional daily life.

Swissnova: Your Partner for Lifelong Learning

Our customized programs offer the opportunity to continuously develop your skills. Visit us at unternehmen.swissnova.swiss.

 

Conclusion

The cantons of Zurich, Berne, and Basel are leaders in innovation and quality in continuing education. Whether you want to develop your management skills, strengthen your leadership abilities, or improve your communication capabilities, Swissnova offers customized solutions.

 

Ready to Take the Next Step?

Visit unternehmen.swissnova.swiss to learn more about our offers.