TRAINING OUTLOOK Geneva, Zürich and Vaud

The goals of this course on Outlook and the internet (Geneva, Zürich and Vaud) are:

  • To adapt Outlook to your work to save time and improve self-organisation.
  • To optimise email management.
  • To become proficient in sending and receiving attachments.
  • To manage your contacts, tasks and calendar.
  • To share collective resources.
  • To surf on the internet

Open to everyone.


Product presentation

  • The window and new features of Outlook
  • Presentation of the work area

Configuring Outlook options

  • Customising the message display.
  • Messaging options.
  • Practical exercises
  • Navigation in Outlook 2010.

Administering email sending

  • Composing and formatting basic messages.
  • Entering auto-complete addresses.
  • Defining message options.
  • Using signatures.
  • The Options button.
  • Adding an attachment, item or object.

Administering email receipt

  • The inbox symbols.
  • Reading messages: snapshot / reading pane.
  • Classification by sender.
  • Unread messages display.
  • Replying to and forwarding messages.
  • Printing messages.
  • Practical exercises
  • Sending messages with voting buttons, read receipt and attachments.

Managing your inbox

  • Instant search.
  • Creating folders (Folders tab).
  • Using task indicators and colour codes.
  • Sorting by categories.
  • Copying, moving, archiving and deleting messages.

Advanced email options

  • Out of office assistant with targeted messages.
  • Tidying up the mailbox.
  • “QuickSteps”.
  • Practical exercises
  • Searching, creating folders, and setting a rule after the activation of the out of office assistant.

Managing the calendar

  • Customising the calendar display.
  • Creating non-recurring and recurring appointments.
  • Searching for items.
  • Practical exercises
  • Organising a meeting; checking the availability of participants.

Managing contacts/tasks/notes

  • Creating and managing contacts.
  • Creating and assigning a task.
  • Practical exercises
  • Creating a task, a new contact and mailing lists; creating and customising a note.


  • Internet history and activity
  • Search engines
  • Advanced searches
  • Favourites
  • History
  • Changing the start page

Course requirements

Windows basics.

Practical exercises

This course on Outlook, which is based on realistic simulation exercises and a comparison of different practices, will equip participants with techniques that can be used directly.

Course diploma / certificate

A certificate is obtained at the conclusion of the Outlook course.

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Our trainings can be provided tailor-made for your organization or organized in-company.

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All our courses can be delivered in English, French, German, Swiss German, Italian, or Spanish.

All our services are available in Switzerland: Geneva, Zürich, Vaud, Neuchâtel, Fribourg and Valais.