The goals of this course on effective professional relationships (Geneva) are:

  • To understand the mechanisms of professional relationships.
  • To practice assertiveness for creating and maintaining effective relationships.
  • To manage tensions more effectively.


Any employee whishing to develop their assertiveness.

Course requirements

No special knowledge required.

Practical exercises

This course, which is based on realistic simulation exercises and a comparison of different practices, will equip participants with techniques that can be employed directly in the field.


Training programme for effective professional relationships (Geneva)

Analysing your behaviour and its effects in professional situations

  • Identifying your natural qualities and areas of improvement
  • Measuring the impact of your behaviour on your colleagues
  • Identifying the features and advantages of assertive behaviour
  • Understanding your own barriers to self-assertiveness

Workshop: self-diagnosis of your behaviour and its effects

Being more assertive

  • Daring to be yourself and trusting yourself
  • Adopting an assertive attitude
  • Extricating yourself from “behaviour traps” (passivity, aggression, manipulation)
  • Turning weaknesses into strengths
  • Learning how to say “yes” as well as “no”!
  • Taking a step back

Workshop: practising how to speak assertively

Building calm and constructive professional relations

  • Observing the rules of professional relations
  • Learning how to give and receive criticism assertively
  • Knowing when and how to negotiate to maintain effective relations
  • Staying in control of contact with external stakeholders

Role play: staying in control of exchanges with third parties

Acting and reacting effectively in difficult situations

  • Analysing and managing difficult relationships
  • Removing deadlocks
  • Learning how to listen
  • Being firm and staying constructive
  • Making yourself understood

Role play: managing and extricating yourself from conflict situations


Similar types of training courses:

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All our courses can be delivered in English, French, German, Swiss German, Italian, or Spanish.

All our services are available in Switzerland: Geneva, Zürich, Vaud, Neuchâtel, Fribourg and Valais.