CONFLICT MANAGEMENT TRAINING Geneva, Zürich and Vaud


The goals of this conflict management course (Geneva) are:

  • To identify the different kinds of conflict
  • To identify the various behavioural patterns when faced with conflict
  • To develop solution strategies
  • To understand and recognise the different types of reactions to solutions
  • To construct a negotiation scenario
  • To extend the possibilities for resolving conflict
  • To plan for and anticipate future conflict reactions

Participants

one with managerial responsibilities

Course requirements

No special knowledge required.

Practical exercises

This course, which is based on realistic simulation exercises and a comparison of different practices, will equip participants with techniques that can be employed directly in the field.

 

Training programme for conflict management course (Geneva)

ANALYSING THE ORIGINS OF CONFLICT

  • Principles, ethics and values

Disagreements about operating procedures, projects and objectives

Relational and managerial

ANALYSING BEHAVIOUR DURING A CONFLICT

  • Understanding different styles of behaviour and reactions in a conflict
  • Taking on board emotions and beliefs in people’s reactions
  • Finding a positive resource by offloading the accumulated negatives
  • Projecting the situation creatively within a positive environment

UNDERSTANDING THE OTHER PARTY

  • Understanding the other person’s frame of reference
  • Observing their non-verbal behaviour objectively
  • Understanding their needs, interests and expectations
  • Accepting and tolerating differences in analysing values
  • Analysing and understanding the underlying issues

CREATING CONSENSUS FOR A POSITIVE RESOLUTION

  • Positive projection linked to behavioural changes
  • Defusing conflict with humour and self-mockery
  • Developing a continuing relationship as part of positive re-positioning
  • Building a “win-win” relationship

 

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All our courses can be delivered in English, French, German, Swiss German, Italian, or Spanish.

All our services are available in Switzerland: Geneva, Zürich, Vaud, Neuchâtel, Fribourg and Valais.